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Welcome to Henry Care

Hire Terms & Conditions

In taking delivery of any items hired from HenryCare Pty Ltd or its nominated agents the “Hiree” (Person / Entity hiring or borrowing the goods from HenryCare) agrees to the following:

Limitation of Liability:

The “hiree” agrees to indemnify HenryCare Pty against all costs, losses, damages or claims arsing from or in any way related to any accident or injuries to the “hiree” or any third party including property claims or expenses arising from or in connection with the hire or use of the item hired by HenryCare.

Use of equipment:

The “hiree” undertakes only to use the equipment for its designed and lawful purposes and follow any user manuals, instructions, placards or information provided the time of delivery including any Maintenance Instructions.

Batteries must be kept “on charge” at all times when not in use.
Should the equipment fail in any way the “hiree” must immediately report the problem to HenryCare.
The “hiree” will be responsible to pay for any damage to the hired items.
Where an item has a designated Maximum User Weight (MUW) and any load placed in the equipment in

excess of this MUW, the “hiree” will be responsible for the total repair bill. The “hiree” also accepts full responsibility for the safety, care and advised maintenance of the hired equipment. Equipment is not to leave the location it has been delivered to without approval of HenryCare.

Security Deposit:

A security deposit of four (4) weeks hire is required on each piece of equipment hired. This charge is waived for account customers. Unpaid hire, return delivery fees, costs related to damage whilst on hire and any legal recovery costs will be deducted from this security deposit.

Hire Extension:

Hire is automatically extended beyond the ending hire period by an additional four (4) weeks. It is charged to the credit card provided at the initial hire or to your client account.

Prices are subject to change without notification.

Hire Delivery and Pick up:

Delivery and an additional Pick up Fee is charged upfront on the initial Hire Invoice. It is charged each

way. The each way package pricing is as follows Package Pricing: Each Way

General Rehab items - $44.00 (incl GST) each way. This is a package price for up to three (3) general rehab items eg: shower chairs, commodes, wheel chairs etc.

Bed & Mattress Items - $66.00 (incl GST) each way. This is a package price for three (3) large items eg: Hoist, Air chair, Community Fold Up bed, Static mattress etc and up to 3 rehab items.

Air Mattress & Bed Items - $77.00 (incl GST) each way. This is a package price for three (3) large items eg: Air Mattress, Community Fold up Bed, Hoist, Air chair, and up to 3 rehab items.

Recliner Chairs and Aged Care Beds- $99.00 (incl GST) each way. This is a package price for Recliner Chairs and non folding Aged Care beds plus for three (3) large items eg: Air Mattress,, Hoist, Air chair,, and up to 3 rehab items.

Delivery Surcharges and other additional pricing - each way

Access surcharge - $25.00 (incl GST) each way. This applies to deliveries of large items up more that 8 steps, with difficult access, no parking availability etc

Same Day delivery surcharge - $88.00 (incl GST) each way for items order before 1:30pm Mon/Friday

Additional items: 25% of the original package price
Re-delivery surcharge- 50% of the original total delivery fee .including any surcharges.

Applies where a person is not available to take delivery within the 2 hours time window provided by the HenryCare.

Payment for Hire & Refunds:

Payment is by Cash or Credit Card in advance. Commercial clients may use their credit account. Refunds will be only be refunded onto the credit card used for original payment.

Standard Hire period is 4 weekly but this can be reduced to 2 weeks for short term hire. A refund of paid hire is made on return of the item at a weekly pro-rata of the number of weeks paid. The minimum hire charge is two (2) weeks hire.

The nominated credit card will be debited every 4 weeks in advance for all on-going hire costs until such a time as the hire agreement is finalised.

Refunds of hire paid and the security deposit will be reduced for loss, damage or unpaid hire. This will be taken firstly from any security deposit held and then from any unused paid hire. Any remaining balance will debited onto the nominated credit card of the original hire.

Hire period:

The Hire period commences from the day the equipment is delivered and weekly will continue until the equipment is returned to the HenryCare showroom.

It is the hirers responsibility to confirm when the equipment is available for return. Failure to do so will result in continuing hire charges.

All equipment hired remains the property of HenryCare. All hire equipment repairs are to be undertaken by HenryCare technicians.

The “hiree” will be charged for any loss or damage other than normal wear and tear incurred during the hire period.

HenryCare can end hire and collect items at any time if payments are not made or if equipment has been misused.

Purchase of Hire Items:

Hire items can be purchased. For every 4 weeks of hire a maximum refund of 2 weeks hire paid will be applied to the current purchase price until it abates to zero.