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Welcome to Henry Care

Hire Terms & Conditions

In taking delivery of any items hired from HenryCare Pty Ltd or its nominated agents the “Hiree” (Person / Entity hiring or borrowing the goods from HenryCare) agrees to the following:

Limitation of Liability:

The “hiree” agrees to indemnify HenryCare Pty against all costs, losses, damages or claims arsing from or in any way related to any accident or injuries to the “hiree” or any third party including property claims or expenses arising from or in connection with the hire or use of the item hired by HenryCare.

Use of equipment:

The “hiree” undertakes only to use the equipment for its designed and lawful purposes and follow any user manuals, instructions, placards or information provided the time of delivery including any Maintenance Instructions.

Batteries must be kept “on charge” at all times when not in use.
Should the equipment fail in any way the “hiree” must immediately report the problem to HenryCare.
The “hiree” will be responsible to pay for any damage to the hired items.
Where an item has a designated Maximum User Weight (MUW) and any load placed in the equipment in excess of this MUW, the

“hiree” will be responsible for the total repair bill. The “hiree” also accepts full responsibility for the safety, care and advised maintenance of the hired equipment. Equipment is not to leave the location it has been delivered to without approval of HenryCare.

Security Deposit:

A security deposit of three (3) weeks hire is required on each piece of equipment hired. This charge is waived for credit account customers. Unpaid hire, return delivery fees, costs related to damage whilst on hire and any legal recovery costs will be deducted from this security deposit.

Hire Extension:

Hire is automatically extended beyond the ending hire period by an additional four (4) weeks. It is charged to the credit card provided at the initial hire or to your client account.

Prices are subject to change without notification.

Hire Delivery and Pick up: - Charged both ways 

The Delivery Fee is charged upfront on the initial Hire Invoice. Where requested to pick up items a Pick Up Fee will be charged. Pickup Fees are normally paid by way of deduction from the security deposit. For credit account customers the Delivery and Pick up Fee is charged upfront on the initial Hire Invoice.

Delivery and Pick Up Pricing: Each Way

General Rehab items - $44.00 (incl GST) each way. This price is for up to three (3) general rehab items eg: shower chairs, commodes, wheel chairs etc.

Bed & Mattress Items - $66.00 (incl GST) each way. This price is for three (3) large items eg: Hoist, Air chair, Community Fold Up bed, Static mattress etc.

Air Mattress & Bed Items - $77.00 (incl GST) each way. This price is for three (3) large items eg: Air Mattress, Community Fold up Bed, Hoist, Air chair.

Recliner Chairs and Aged Care Beds- $99.00 (incl GST) each way. This price is for Recliner Chairs and non folding Aged Care beds plus for three (3) large items eg: Air Mattress,, Hoist, Air chair.

Delivery Surcharges and other additional pricing - each way

Access surcharge - $33.00 (incl GST) each way. This applies to deliveries of large items up more that 8 steps, with difficult access, no parking availability etc

Same Day delivery surcharge - $88.00 (incl GST) each way for items order before 1:30pm Mon/Friday
Additional items: 25% of the original package price for more than three items
Re-delivery surcharge- 50% of the original total delivery fee .including any surcharges. Applies where a person is not available to take delivery within the 2 hours time window provided by the HenryCare.

Payment for Hire & Refunds:

Payment is by Cash or Credit Card in advance. Commercial clients may use their credit account. Refunds will be only be refunded onto the credit card used for original payment.

The nominated credit card will be debited every 4 weeks in advance for all on-going hire costs until such time as the hire equipment is returned to HenryCare.

Refunds of hire paid and the security deposit will be reduced for loss, damage, unpaid hire or delivery / pick up charges. This will be taken firstly from any security deposit held and then from any unused paid hire. Any remaining balance will debited onto the nominated credit card of the original hire.

Hire period:

Standard Hire and Hire Extension period is four (4) weeks but this can be reduced to 2 weeks for short term hire. A refund of paid hire is made on return of the item at a weekly pro-rata of the number of weeks paid. The minimum hire charge is two (2) weeks hire.

The Hire period is weekly and commences from the day the equipment is delivered and will continue until the equipment is returned to the HenryCare showroom.

It is the hirers responsibility to confirm when the equipment is available for return. Failure to do so will result in continuing hire charges.

All equipment hired remains the property of HenryCare. All hire equipment repairs are to be undertaken by HenryCare technicians.

The “hiree” will be charged for any loss or damage other than normal wear and tear incurred during the hire period.

HenryCare can end hire and collect items at any time if payments are not made or if equipment has been misused.

Purchase of Hire Items:

Hire items can be purchased at the current list price. In the first 4 weeks of paid hire a maximum of 2 weeks paid hire will be applied to a purchase. In weeks 5-16 (up to 4 months) an additional 25% (1 week in 4) of the paid hire will be applied to a purchase. For items hired more than 12 months a purchase price is available in request.